Andover Norton International Ltd - Parts Returns Policy
1. Eligibility for Returns
We accept returns on most parts within 120 days of delivery, provided the item meets the following conditions:
• The part is unused, unfitted, and in original packaging
• All accessories, labels, and documentation are included
• The item is in resellable condition with no signs of installation or wear
Items that cannot be returned include:
• Electrical components (due to diagnostic sensitivity)
• Custom made parts or special-order items
• Consumables such as oils, filters, gaskets once opened
• Items damaged due to incorrect installation or misuse
2. Return Process
To initiate a return:
1. Contact our support team on sales@andover-norton.co.uk with your order number, part number, and reason for return.
2. Package the item securely and clearly mark the Parts Returns on the parcel.
3. Ship the item using a trackable service. Not a Premium Service.
3. Refunds
Once your return is received and inspected, refunds are processed within 5–7 business days. Refunds are issued to the original payment method.
Deductions may apply if:
• Packaging is missing or damaged
• The item shows signs of installation
• The return arrives after the 30 day window
Shipping fees are non refundable, except in cases of our error.
4. Exchanges
We offer exchanges for the same item or a different part of equal value, subject to stock availability. If the replacement part costs more, the price difference will be charged before dispatch.
5. Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect part:
• Notify us within 48 hours of delivery
• Provide photos of the item, packaging, and shipping label
• We will arrange a replacement or refund at no cost to you
6. Warranty Claims
Some parts include a manufacturer warranty. If your item was bought from one of dealers please refer back to them directly for your claim.
Warranty claims require:
• Proof of purchase
• Description of the issue
• Photos or diagnostic reports (if applicable)
Warranty decisions are made by the manufacturer, not the retailer.
7. Return Shipping Responsibility
• Customer pays return shipping for unwanted or incorrectly ordered items
• We cover return shipping for damaged, defective, or wrongly supplied items
Return shipment address:
Andover Norton International Ltd
Returns Department
Unit 6 Wooler Park
North Way
Andover, Hants. SP10 5AZ
England
Tel.(0044)(0)1264-359565
Fax (0044)(0)1264-748409
Email - Sales@andover-norton.co.uk
1. Eligibility for Returns
We accept returns on most parts within 120 days of delivery, provided the item meets the following conditions:
• The part is unused, unfitted, and in original packaging
• All accessories, labels, and documentation are included
• The item is in resellable condition with no signs of installation or wear
Items that cannot be returned include:
• Electrical components (due to diagnostic sensitivity)
• Custom made parts or special-order items
• Consumables such as oils, filters, gaskets once opened
• Items damaged due to incorrect installation or misuse
2. Return Process
To initiate a return:
1. Contact our support team on sales@andover-norton.co.uk with your order number, part number, and reason for return.
2. Package the item securely and clearly mark the Parts Returns on the parcel.
3. Ship the item using a trackable service. Not a Premium Service.
3. Refunds
Once your return is received and inspected, refunds are processed within 5–7 business days. Refunds are issued to the original payment method.
Deductions may apply if:
• Packaging is missing or damaged
• The item shows signs of installation
• The return arrives after the 30 day window
Shipping fees are non refundable, except in cases of our error.
4. Exchanges
We offer exchanges for the same item or a different part of equal value, subject to stock availability. If the replacement part costs more, the price difference will be charged before dispatch.
5. Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect part:
• Notify us within 48 hours of delivery
• Provide photos of the item, packaging, and shipping label
• We will arrange a replacement or refund at no cost to you
6. Warranty Claims
Some parts include a manufacturer warranty. If your item was bought from one of dealers please refer back to them directly for your claim.
Warranty claims require:
• Proof of purchase
• Description of the issue
• Photos or diagnostic reports (if applicable)
Warranty decisions are made by the manufacturer, not the retailer.
7. Return Shipping Responsibility
• Customer pays return shipping for unwanted or incorrectly ordered items
• We cover return shipping for damaged, defective, or wrongly supplied items
Return shipment address:
Andover Norton International Ltd
Returns Department
Unit 6 Wooler Park
North Way
Andover, Hants. SP10 5AZ
England
Tel.(0044)(0)1264-359565
Fax (0044)(0)1264-748409
Email - Sales@andover-norton.co.uk
phone: +44 (0) 1264 359 565 | telefax: +44 (0) 1264 748 409 |
Web shop order questions or Retail sales, Trade Sales, Delivery queries:
sales@andover-norton.co.uk
Technical advice, parts queries:
technical@andover-norton.co.uk
Andover Norton International Ltd | Unit 6 Wooler Park
North Way | ANDOVER SP10 5AZ England
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